"We bought a stepped oak fire surround from Mick a couple of months ago, since we had it fitted everyone that has seen it has commented on how nice it is, as a result of this we ordered a second fire surround for my mother and an oak mantel shelf for ourselves to compliment the fire surround. Same brilliant service second time around, great clear communication from Mick, items made to our sizes and delivered quickly, even the delivery driver is extremely polite, helpful and professional. I'm sure my mother will have as many people commenting on her oak surround as we have had on ours.
Mick seems to get everything right, first time, every time...highly recommended products and service."
Dec 06 2012, 17:29 PM
by Mark, Choppington, Northumberland
"We are very impressed by the fireplace that we bought, it it beautifully made, and the fact that it is solid oak rather than a veneer makes the room look so much classier too. The builders who took delivery and installed it for us said that it was probably the best fire place for the money that they had ever installed. The service was much faster than expected, and everyone we communicated with was friendly and helpful. This was an excellent purchase!"
Dec 04 2012, 14:00 PM
by Helen Hudson, Southampton, Hampshire
"From the start of your order everything is 100% to receiving your Fireplace.
Don't be afraid of buying on line or without seeing the product because you will not be dissappointed when you receive it.
The workmanship and quality is excellent, we viewed oak fireplaces twice the price which were no better than those supplied by Mick and his team.
No money to pay up front, just pay on delivery.
Extremely helpful and friendly guys to talk to and deal with.
Go ahead order yours, we are so pleased with ours.
Dec 01 2012, 16:15 PM
by Howard Stones, Urmston, Manchester
Stepped oak fire surround
"Probably the best company I have dealt with in terms of first class customer service and attention to detail.
Fast delivery and expert advice offered for a bespoke made to measure surround.
A pleasure doing business with you Mick!
Nov 26 2012, 05:13 AM
by Jonny, Nottingham
"Very please with my Fire Surround and matching Mirror. They are constructed to a very high standard with carefully selected oak timber. Delivery was very quick and efficient."
Oct 30 2012, 01:20 AM
by Mick Fry, Swindon, Wiltshire
Stepped oak fireplace surround
"Excellent service and piece, I would highly recommend Mick and his team, the fireplace looks fantastic, will get a coffee table off Mick also. cheers Mick!"
Oct 30 2012, 00:27 AM
by Martin Powell, Woking, Surrey
"We recently bought a custom sized stepped oak fire surround from Mick, I can only describe the product and service we received as exceptional. After contacting Mick with details of what we were looking for he came back to us straight away with his thoughts on our dimensions and how best to make the surround look proportional with the sizes we quoted. After a couple of emails we felt confident in Mick and his company and placed an order, especially considering that no payment was required until the surround was delivered. Fully expecting the manufacture and delivery to take a few weeks we were very impressed at a build and delivery within 10 days. Upon delivery of the fire surround my fiancée and myself were extremely happy with the stunning fire surround Mick and his team had created for us, even supplied with wall fittings and a tub of Danish oil. Mick is a truly excellent example of how business can and should be done, efficient friendly and professional service producing really excellent quality fire surrounds. I would certainly recommend this company to family and friends."
Oct 26 2012, 01:29 AM
by Mark Fisher, Choppington, Northumberland
Purchased Stepped Box Oak Fire Surround
"I recently purchased a Stepped Box Oak Fire Surround and I am extemely pleased with the freindly professional service I recieved as well as a beautiful fire surround of the highest quality. My father in law is a Master carpenter (retired) so it had a lot to live up to. My whole family think it looks lovely and was very good value for money. I have no problem in recommending Designer Fireplaces to anyone."
Oct 12 2012, 18:21 PM
by Jon, Mold, Flintshire
"I recently purchased a stepped oak fireplace with black granite hearth & back panel. I contacted Mick by email as i was unsure if my fire was suitable for a 48" surround. Mick was really helpful and advised me that i would actually need a 54" and after reading all the reviews i purchased one. I am over the moon with my fireplace. It is absolutely stunning and the service i received was excellent, down to the driver who delivered this to me. They were kind enough to phone me at my work when they were 10 minutes away with my delivery so i could make it home for them. I did have a problem which was my own fault. As soon as the back panel was brought in i realised it would not fit with my existing fire. I told the driver and he advised me to phone Mick and explain. I did this and Mick not only refunded the cost of the back panel but has arranged to collect it the next time he is in Scotland. I did offer to pay for this as it was my fault but Mick would not hear of it. I even offered to pay for it and he could refund it to me when he uplifted it, again he would not hear of it. He then apologised to me that it would be a month before he could remove it from my home. Having viewed several fireplaces at 3 times the price before i actually bought this one i can honestly say i didn't see anything of this quality. I would recommend Mick and his team to anyone, and i am actually quite hard to please! It is lovely to find someone who actually knows and cares what customer service really is. I have already recommended Mick to my workmates and anyone who will actually listen to me - you won't be dissapointed.
Oct 10 2012, 03:11 AM
by Margo Leeson, Irvine, Ayreshire
"I enquired about purchasing an oak fire surround to match existing oak furniture. Mick was brilliant he checked the type of oak on line and his surround matched perfectly. The surround was made and delivered the next day to the! I would recommend the service, price and quality of goods to anyone."
Oct 01 2012, 17:15 PM
by Celia, West Kirkby, Wirral