General FAQ

Here we aim to answer any question you may have about our business or service in general. If you can not find an answer to a question you have give us a call on 0121 773 8833 or send us an e-mail to mick@oakfiresurrounds.co.uk

What are the delivery charges for orders from the Online Shop?

Delivery to Mainland UK adresses are completely free of charge with our own delivery drivers.

We can also arrange deliveries to Islands and Highlands of Scotland, Northern and Republic of Ireland, Isle of Wight and Isle of Man

How long will delivery take?

We work on an average of 2 weeks for deliveries to England and Wales, and 4 weeks to deliveries to Scotland. (A lot of the time it can be quicker if we have a run scheduled in your area, so give us a call if you need something quicker!)

Where is your Oak sourced from?

Our oak is sourced from local, reliable, FSC certified suppliers and originates from America and Europe depending on whether your chosen product is kiln dried or rustic oak.

We are very proud of our reputation for delivering quality products therefore it remains of high importance that the materials we use are just that, high in quality.

How secure is shopping in the Online Shop?

Our site is protected with an SSL certificate which is a heightened level of security that ensures transactions through our website remain secure and safe while you are purchasing from us online.

You can also you can pay after delivery if you feel more comfortable or call us on 0121 773 8833 to place your order.

Can you send oak samples to my address in the post?

Yes! We can dispatch samples of the different colours of oak we offer to you in the post. Oak Samples are free of charge.

The samples are designed to fit through your letterbox and usually take between 2-3 days to arrive (If the samples take any longer then 2-3 days to arrive, give us a call and we can dispatch another pack)

If you would like a custom sample to match your existing furniture, give us a call on 0121 773 8833

Which payment methods are accepted in the Online Shop?

You can pay for your items via PayPal, Credit/Debit Card before delivery or pay after delivery via Cheque, Cash, Card or Bank Transfer.