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Order & Delivery

Designer fireplaces make the process of ordering a fireplace easy, with simple guidelines and helpful tips and advice we aim to bring enjoyment and excitement into ordering your fireplace.

Our website displays our range in its entirety; all of our oak fireplaces, rustic mantel shelves, mirrors and coffee tables are featured on the site and come with dimensions, descriptions and photos of the product itself.  When deciding which surround you would like to order it is always worth having a look at previous customer reviews. We have many happy customers who were once in the same position as you and deciding which product was best and what sizes were most appropriate for their room. Many of our reviews are from customers who have received their products and are delighted with them.

"Boy do I wish all online purchases went like this! Great service, great product, great delivery. Really happy with the fireplace and it looks a treat. Very easy to fit - thanks so much." - Jo, Luton

When you have decided on the style of surround you like you must consider the measurements of the surrounding space where your fireplace is going to be fitted. We offer both standard pre-set measurements and also offer a made to measure service allowing you to cater for specific gaps and spaces for your fireplace. Each product page contains a dimensions tab that explains the standard sizes of our surrounds simply using an A, B, C list. Each letter is a representative of a particular dimension of the surround. E.g. the A measurement is the length of the mantel as the C measurement is the opening. The grid next to the dimensions graph shows the standard measurements we have set they will keep your surround within ideal proportions and go perfectly with our standard marble an hearth sets, as you can see from the graph we have three standard measurements 52.25” 46.25” and 41”.

Once you have decided which style of fireplace you like and have the accompanying measurements it’s time to give us a call. Mick or Danny will take a few contact details from you such as the delivery address, contact number, measurements and surround name. As soon as we have your desired style of fireplace and measurements we will then send your order down to the workshop for manufacture. Our skilled craftsmen will then match the best oak which will then be crafted into the product of your choice.

Once your surround has been finished we will call you with a possible time for delivery to make sure you are ok to receive your new oak product. One of our dedicated drivers will then travel to the address you gave as part of your contact details, unless another delivery address has been specified, and carry your product to your desired location be it a living room dining room etc. Once you have checked your product and are happy with it payment can be made. Our details will be placed on an invoice which you will be given to you upon delivery of your product. Payment can be made easily by either cheque or cash which can be given to our driver upon delivery or alternatively via internet banking. Give our office a call, we will be able to process you payment over the phone by credit or debit card.

After your product has been installed send us a photo and a review, we’d love to know how you got on and see your product in place whether it be a fireplace, mantel shelf, mirror or coffee table.

We make the process of ordering with us as simple and easy as possible. Put us to the test, have a look around our website and give us a call. Mick or Danny will guide you through our ordering process and help you choose which fireplace is best for you, as well as offer helpful tips and advice on keeping your fireplace looking great and different methods of heating your home.

Based in the Midlands we provide delivery to most parts of mainland UK by our own dedicated drivers and vans. As my products are made to order please allow up to 2 weeks for deliveries to England and Wales and up to 4 weeks for delivery to Scotland. Delivery is Free of Charge

Mick can be contacted via  Or call us on  0800 0199008 or 0121 773 8833

Showroom opening hours are

Monday to Saturday: 10 a.m. to 4:30 p.m.
(or outside these hours by appointment)

Visit my Showroom and Workshop at

Unit 21 Sapcote Business Centre
Small Heath Highway
B10 0HR

Mick can be contacted from 7:30 til 4:30 Monday - Friday and 10:00 til 4:00 on Saturday

Outside these hours please call and leave a message and i will get back to you as soon as I can

You can also email me anytime via

Freephone 0800 0199 008 | Local 0121 773 8833

Designer Fireplaces - Oak Fire Surrounds is rated 9.9 out of 10 based on 1003 reviews.
You can view all our reviews on TrustPilot website.