Returns and Refunds

Our Policy: Customer service is paramount here at Designer Fireplaces. As confidence in my products is so high, payment is required only upon delivery of your chosen products with no deposit necessary.

If you are unhappy with your chosen products upon delivery for any reason, simply notify my driver and we will bring your products back with no charge.

Additionally you also have the option to return goods if you change your mind. Simply contact us within 14 days and we will offer you a refund within 7 days of receiving your products. We can also arrange to offer an exchange of goods. This policy is in addition to your legal rights.

Your legal rights: When purchasing goods from a business in law you are entitled to a number of rights as a customer. You have the right to claim a refund, replacement, repair and /or compensation where the goods have been faulty or misdescribed.

Privacy policy: We do not store credit card details nor do we share customer details with any third party.

Mick Stanford
Managing Director
0800 0199008
0121 773 8833